noelle Casino & Sportsbook Data Care

This page describes what we collect when you use noelle and how we keep that data protected. We at noelle collect personal information—email, phone number, identity documents, payment details—only to verify your account, process deposits and withdrawals, and comply with banking regulations. We do not sell your data to third parties. We encrypt sensitive information and store it on secure servers. Our policy sets out your rights regarding your data and how you can request access, correction, or deletion.

We operate across multiple jurisdictions where our services are legally permitted. Our servers may sit outside your jurisdiction, but we apply consistent data protection standards across all regions. When you use noelle to bet on Liga 1, Piala AFF, Champions League, or access our live-dealer tables, your account data is protected by encryption and access controls. We share your data only with payment providers, banking partners, and regulatory authorities as required by law.

By using noelle, you consent to the data practices described in this policy. If you do not agree with our practices, you may request account closure and data deletion.

What Data We Collect on noelle

We at noelle collect the following information when you create an account and use our platform:

  • Account information: Email address, phone number, full name, date of birth, official ID number (KTP or passport), and password.
  • Identity verification: Proof of address (utility bill, rental agreement), selfie with ID, and government-issued ID scan. We collect this to comply with KYC (Know Your Customer) regulations.
  • Payment information: Payment method details (DANA account, e-wallet account, mobile banking account, local payment identifier, or bank account number). We do not store full payment card data; payment providers handle card encryption.
  • Transaction history: All deposits, withdrawals, and game activity on noelle. We log timestamps, amounts, payment methods, and game outcomes.
  • Device and browser data: IP address, device type, operating system, browser type, and cookies. We use this to detect fraud and improve noelle's performance.
  • Support communications: Any messages you send to our support team, including complaint details and account inquiries.

We collect this data to operate noelle, verify your identity, process payments, prevent fraud, and comply with banking and gaming regulations. We do not collect data beyond what is necessary for these purposes.

How We Use Your Data on noelle

We at noelle use your data for the following purposes:

  • Account management: We verify your identity, manage your login credentials, and maintain your account history.
  • Payment processing: We route your deposits and withdrawals through payment providers. We share your payment method and transaction amount with online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment as needed to complete transactions.
  • Fraud prevention: We analyse your account activity, device data, and transaction patterns to detect and prevent fraud, money laundering, and account abuse.
  • Regulatory compliance: We share your data with banking partners and regulatory authorities as required by law in jurisdictions where noelle operates.
  • Customer support: We use your data to respond to your inquiries, resolve disputes, and improve our support processes.
  • Platform improvement: We analyse aggregate data (not linked to individuals) to improve noelle's performance, user experience, and game offerings.

We do not use your data for marketing purposes without your explicit consent. We do not sell your data to third parties for profit.

How we protect your noelle data

  • We encrypt all sensitive data (passwords, payment details, ID numbers) using industry-standard encryption
  • We store data on secure servers with restricted access and regular security audits
  • We do not store full payment card data; payment providers handle card encryption
  • We require two-factor authentication on all noelle accounts to prevent unauthorised access
  • We log all data access and monitor for suspicious activity

Third-Party Data Sharing on noelle

We at noelle share your data with the following third parties:

Payment providers
We share your payment method and transaction details with online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet to process deposits and withdrawals.
Banking partners
We share transaction data with our banking partners to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations.
Regulatory authorities
We share account and transaction data with gaming regulators and law enforcement as required by law in jurisdictions where noelle operates.
Support vendors
We may share limited account information with third-party support vendors to help resolve your inquiries.

We require all third parties to sign data protection agreements and maintain the same security standards we apply to noelle. We do not share your data with third parties for marketing or advertising purposes.

How Long We Keep Your Data on noelle

We at noelle retain your data for as long as your account is active and for a period after account closure to comply with regulatory requirements. Typically, we retain data for five to seven years after account closure to meet banking and gaming regulations in supported jurisdictions.

If you request data deletion, we will delete your personal information (name, email, phone, ID number) within 30 days, except where we are required by law to retain it. Transaction history and account activity logs may be retained longer to comply with regulatory requirements.

If your account is closed due to fraud or terms violation, we may retain all data indefinitely to protect noelle and other users.

Your Rights Regarding Data on noelle

You have the following rights regarding your data on noelle:

  1. Right to access

    You can request a copy of all data we hold about you on noelle. Contact our support team to submit an access request.

  2. Right to correction

    You can request that we correct inaccurate or incomplete data in your noelle account. You can update most information directly in your account settings.

  3. Right to deletion

    You can request deletion of your personal data, subject to legal retention requirements. We will delete your data within 30 days unless we are required by law to retain it.

  4. Right to account closure

    You can close your noelle account at any time. We will return any remaining balance to your original payment method and delete your personal data within 30 days.

To exercise any of these rights, contact our support team with your request. We will respond within 10 business days.

Cookies and Tracking on noelle

We at noelle use cookies and similar tracking technologies to improve your experience on our platform. Cookies are small files stored on your device that help us remember your login status, preferences, and activity.

We use the following types of cookies on noelle:

  • Essential cookies: Required for noelle to function (login, session management, security).
  • Performance cookies: Help us understand how you use noelle and identify technical issues.
  • Fraud prevention cookies: Help us detect and prevent fraudulent activity on noelle.

You can disable cookies in your browser settings, but this may affect noelle's functionality. We do not use cookies for marketing or advertising purposes.

International Data Transfer on noelle

We at noelle operate across multiple jurisdictions. Your data may be transferred to and stored on servers located outside your country. By using noelle, you consent to international data transfer. We apply consistent data protection standards across all regions where we operate, regardless of local data protection laws.

If you are located in a jurisdiction with strict data protection laws (such as the European Union), your data may be transferred to a jurisdiction with different legal protections. We take steps to ensure your data remains protected during transfer and storage.

Contact Us About Your Data on noelle

If you have questions about our privacy practices, want to exercise your data rights, or believe we have mishandled your data, contact our support team. We at noelle will respond to your inquiry within 10 business days.

You can reach us via email, SMS, or in-app chat during business hours. Provide your account ID and a clear description of your request. If you are not satisfied with our response, you may escalate your complaint to our compliance team for further review.

Updates to Our noelle Privacy Policy

We at noelle may update this privacy policy at any time. Changes take effect immediately upon publication on this page. Your continued use of noelle after changes are published constitutes acceptance of the updated policy. We encourage you to review this policy regularly to stay informed about how we protect your data.

If we make material changes to our data practices—such as sharing your data with new third parties or changing how long we retain your data—we will notify you via email or in-app notification before the changes take effect.

Our services are available only where local law permits. We comply with data protection regulations in all jurisdictions where noelle operates. If you have concerns about data protection in your jurisdiction, contact your local data protection authority or our support team.

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